Custom Art Glass & Dichoric Glass Jewelry   

	OUR POLICIES   POLICIES FOR: SALES / ORDERS / SHIPPING / RETURNS When you place an order via the internet - you may chose to pay via check, money order, credit card or Pay Pal. No Cash should be sent via mail. If you pay via credit card, you will NOT receive an imprint but an email of the credit card transaction. By checking the box terms and conditions and the "Checkout" button below, you acknowledge that you are giving us permission to deduct the funds for this order including any shipping and/or applicable sales tax from your credit card account and that you are in acceptance of Our Sales Policy. All orders paid via Pay Pal will be processed according to their terms and conditions. Ordering: We do not keep credit card information. Items paid via credit card are normally processed and shipped within 48 hours but not more than 5 business days. All orders paid via check or money order will be shipped once payment has been received via USPS. Occasionally we may partial ship in two shipments to complete an order in a more efficient manner. Out of stock items may not be backordered. You will be informed via email if this is the case on any particular item. Any item that is unavailable should be reordered at a later date. Please keep your email address current via our Newsletter Signup, we will email announcements on restocked item monthly. A minimum order may be required for any free shipping offers that may be available. General Public promotions do NOT apply to wholesale orders. If there are special promotions for the Wholesale customer they will be clearly stated in a separate email to just Wholesale customers. Returned Check fee: A service charge of $25.00 will be assessed on all returned checks. This money is due and payable at the time collection is made. Sales Tax: We only collect Sales Tax on purchases shipped to an address within the state of North Carolina. Sales Tax rates are subject to change. If you wish to resell you must have established a wholesale account prior to ordering. Requirements for Wholesale accounts is listed in our Wholesale section. Shipping Cost: The amounts indicated for shipping, reflect estimates for delivery within the continental U.S. Your online order statement will include a calculation of shipping charges. However, your actual shipping charges will be based on the actual weight of the entire order, including packaging, if it requires more than one box and/or if you have requested insurance coverage. In cases where more than one item is ordered, your total shipping costs might be lower than what is calculated on your online order statement. Shipping Carriers: We ship the majority of orders using USPS Priority & First Class Mail, unless otherwise requested. Wholesale orders may be shipped using UPS. Orders shipped to other countries outside the US, often require customs forms to be completed and may require the customer to pay some duty charges. Our Return/Exchange Policy: YOUR SATISFACTION IS OUR PRIMARY CONCERN. When you receive an order, take a look at it. If you have a problem with any merchandise or are not completely satisfied, contact us at (704) 721-5332 for a Return Authorization Number, within 10 days of receipt. We will provide a Return to Address at the time the RMA is issued. Repack your item(s), including ALL parts, accessories and manuals, along with the original packing material (only if it's in good condition). Note: Items returned more than 15 days after delivery, not in sellable condition, or are missing parts, may be charged either a 15% restocking fee or may not eligible for a refund. Step by step instructions: - Ship the item(s) back to us with a copy of your receipt. - Include the RMA # on the copy of the receipt & on the outside of the package. - The item must be shipped insured, signature required to the RMA address we provided. - Shipments without a RMA will be refused. Insurance: If you want your package to be insured you must Check the Box on the Check out page and any costs will be added to your order. For any questions use the "Comment Box" during check-out. Note: All deliveries that are insured will require a signature. Expedited Shipping: You must request a quote in the Comment Box during check-out, otherwise shipping time is based upon USPS priority mail or UPS Ground. UPS Next Day, Second Day and Third Day delivery is also available at an additional cost depending on the weight of your order. Delivery Times: Each order is shipped within 24 to 48 hours whenever possible(especially during the Christmas season) Because we try not to split ship orders, on a rare occasion an order can take up to 5 business days to be shipped. You can expect delivery in 3 to 10 business days, excluding weekends and holidays. The delivery time frames are based upon the carrier used, USPS or UPS, etc. We enter your email address when possible into the shipping carriers system so you will receive your Tracking# to allow you to track or trace your delivery. Currently shipments addresses outside of the USA to Canada may be to limited areas based upon our carriers. Delivery Addresses: We strive to maintain a high level of customer service and we take extra precautions to avoid fraud. If the delivery address does not match the address on your Credit Card Statement we reserve the right to inquire for further explanation and in the worse case we may refuse the shipment. Please fill in your street address information (or ship to address information, if different), we reserve the right to determine if we will ship to an address that may be different than the registered credit card address. Damage Claims: Insurance is your optional choice, if you do not indicate you want insurance and there is damage to the merchandise, you should address your lost with the carrier upon delivery. If you requested insurance, damage or shortage on USPS shipments, you must keep damaged merchandise with its original carton. If you see any obvious damage, note it on the delivery slip that you sign. Call your local USPS office to schedule an inspection of the damage. When the original package is returned to us, we will replace the damaged merchandise at no additional charge but you must return it to the address we provide with the RMA # clearly marked on the outside of the package and inside on the copy of the invoice. Lost Orders: On a rare occasion, an order will be lost in shipping. Once an order has left our shipping department, use of the USPS or UPS tracking number must be used. We do our best to provide all needed information to assist you in recovery and/or replacement. We do encourage our customers to pay for the optional Insurance coverage to cover any losses for an order, especially, for High dollar value orders or orders being shipped outside the US. Once the package leaves our possession it is the customers responsibility especially when out of the country orders reach the Customs department in the customer's country. Please call us at (704)721-5332 to discuss any shipping concerns.
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